Simdex Steel Tube Manufacturers Worldwide Guide (SSTMWG) online help
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Simdex Steel Tube Manufacturers Worldwide Guide (SSTMWG) online help |
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Install the program
Installation on a PC connected to the office network
Is the program installed on my computer?
Data update on a PC connected to the office network
How to work with the 'Simdex Steel Tube Manufacturers Worldwide Guide'
Steel tube manufacturers - search
Steel tube manufacturers - manufacturers list
Export the information on one manufacturer to PDF, Excel or Word
Modify the order of geographical zones
Particular cases
Reinstalling the software on a computer whose hard disk has been deleted or changed
Operation on a computer not having an Internet connection
The program is designed to operate with the Internet:
- the first data update (information on Steel Tube Manufacturers) as well as subsequent updates are obtained over the Internet
- registration is made on the Internet registration pagel
- information on available data updates is sent by email
The program is therefore designed to operate on a computer having an Internet access and an email address.
See the paragraph 'Operating on a computer not having an Internet access' if the computer to be used does not have an Internet access.
The 'Simdex Steel Tube Manufacturers Worldwide Guide' program is designed for computers running Windows 98, Me, NT4, 2000 and XP.
For Windows 98, Me, NT4, it is highly recommended that Internet Explorer 5.0 or higher be installed (Internet Explorer updates certain parts of these Windows systems).
For Windows NT4, "Service Pack" 6 or higher must be installed.
The SSTMWG does not operate with Macintosh or Linux systems.
The minimum recommended requirements to use the SSTMWG are a PC Pentium II 300 MHz.
For Windows NT4, 2000 and XP, the user installing the software must have "administrator" status.
Install the program
Installation on a PC connected to the office network
If your PC is running Windows XP, 2000 or NT and is connected to the office network, you will need the assistance of a computer manager to install the software.
If
the program is not installed properly, it will not function properly.
To be properly installed, the programs requires to be installed by a user that is
"Administrator" (or has "administrator" status).
A PC user that is "Administrator" or has "full (administrative) rights or privileges" has full
ability to install and uninstall programs on the PC.
You are directly concerned if your PC is running Windows XP, 2000 or NT. All
users on Windows 98 and Me have "Administrator" status.
If you do not have full (administrative) rights on your PC, which is very likely in an office network, you need to ask the assistance of a computer manager.
To
install the program, the computer manager must:
- log on the PC as Administrator
- install the program
- give full (administrative) rights to the user on the "Simdex STMWG" folder in the Windows "Program Files" directory.
All the software and data files of the program are installed in the "Simdex STMWG" folder in the Windows "Program Files" directory.
If you do not have "full (administrative) rights" on the "Simdex STMWG" folder of your PC, you will have problems to run future data or software updates because the updating process modifies the data or software file in the "Simdex STMWG" folder.
The program must be installed
before it can be used.
Once the program is installed on the computer, it will not
be necessary to repeat this setup again.
1. Before starting, close all other applications in progress so as not to disrupt the setup.
2. Insert the CDRom into the CD drive.
3. Open the CDRom window if this window does not open automatically
(to open the CDRom window, double-click the "My Computer" icon on the desktop then double-click the CDRom icon), then double click the "Setup" icon.
4. The install program is then run. The setup program may ask you to restart the computer at the start of setup. In this case, follow the instructions given.
Error messages may appear during installation. These messages have no impact on the setup nor on the functioning of the CDRom. When the error message appear, it is important to click the right option of the error message:
. if the options of the error message are OK and Cancel, click OK.
. if the options of the error message are Abort, Retry and Ignore, click Ignore.
6. On completion of the setup, turn off then restart the computer as indicated so as to be able to use the program.
The program only needs to be setup once. Do not re-intall the program if the program is already installed.
When you insert the CDRom in the PC drive, the Windows CDRom window with the "setup" icon may open automatically. If this Windows CDRom window with the "setup" icon opens, do not click on the "setup" icon (this will launch a new setup and could create problems). Simply close the Windows CDRom window.
Is the program installed on my computer?
If you see the "Simdex Steel Tube Manufacturers Worldwide Guide" icon on the desktop or the "Simdex Steel Tube Manufacturers Worldwide Guide" shortcut in the "Start > Programs" menu, the program is installed on the computer.
After installation, a shortcut leading to the CD program is installed on the desktop and another in the "Start > Programs" menu. If you wish you can delete the shortcut from the desktop and just use the one in the "Start > Programs" menu.
To
uninstall the program, use the Windows uninstall tool:
go to "Control panel > Add / remove
programs", select "Simdex Steel Tube Manufacturers
Worldwide Guide" in the list of programs installed on your computer and click Uninstall.
To run data updates, your computer must be connected to the Internet.
Data update on a PC connected to the office network
If
your PC is connected to the office network and has security restrictions (like
installation of software), it is important
that the software has been properly installed.
Please check the Installation
on a PC connected to the office network.
If the program has not been properly installed, the data update may not function.
All the software and data files of the program are installed in the "Simdex STMWG" folder of the Windows "Program Files" directory.
If you do not have "full (admninistrative) rights" on the "Simdex STMWG" folder of your PC (ability to modify the files of this folder), you will have problems to run data updates because the data update process precisely modifies the data file in the "Simdex STMWG" folder. In this case the data update simply does not function and may generate an error message.
If you run into this problem, ask the assistance of the IT manager or department and require to have "full (admninistrative) rights" on the "Simdex STMWG" folder of the Windows "Program Files" directory of the PC.
The CDRom does not have to be in the drive to run the update.
A first data update is required for the program to operate. The program cannot operate without this first data update.
Procedure:
- when
the program is run, a message asks the user if he wishes to perform this data
update now.
- click 'yes' to run the update (you can decide to perform this
data update later by clicking on 'no')
- a "file download" window is displayed
- click on the "Open" or "Run" button (do not click on the
"Save" button)
- a second window then shows download progress
- when the download windows closes, a message confirms the data update
- restart the program
If you encounter a problem with the data update, please read the internet data update problem help.
Users will receive email messages informing that a new data update is available.
Procedure:
- when you receive an email indicating that a new data update is available, click on the data update link
-
a "file download" window is displayed
- click on the "Open" or "Run" button (do not click on the
"Save" button)
- a second window then shows download progress
- when the download windows closes, a message confirms the data update
- restart the program
If your PC is connected to the office network and you have a problem running the data update, it is very likely that it has to do with the way the installation of the program was done and the management of (administrative) rights or privileges on your PC. Please check data update on a PC connected to the office network.
Registration
It
is necessary to register to receive future updates.
The user
cannot receive data updates until the program has been registered.
It is recommended to register the first time you use the program.
Step 1
When the program is run, the registration window opens. Click on the Internet registration button.
Step 2
Fill in required fields on the Internet page.
Step 3
Validate
the Internet registration in the program.
Click Yes to the question "Was your Internet registration successful ?".
Step 4
You will receive within one week an email with your activation code.
Step 5
Enter the activation code (5 letters) in the required box of the Registration window of the program.
Step 6
You are fully registered.
How to work with the 'Simdex Steel Tube Manufacturers Worldwide Guide'
The
'Simdex Steel Tube Manufacturers Worldwide Guide' provides a sophisticated and
easy-to-use search system.
You can run searches over 18 combinable criteria.
Run a search
To run a
search, simply select the criteria in the search window then click on the
Search button.
The search result (number of manufacturers) appears above the View list button.
Click on the View list button to see the list of manufacturers that results of
this search.
After a search, the search criteria are "frozen" so it is not posible to modify
them.
To modify the search criteria, click on the Modify button.
To erase
all search criteria to start a new search, click on the Clear button.
If there is no match for the search, a 'No match for selected search criteria'
message is displayed.
To view the list of all manufacturers without search, click on the 'All manufacturers (no search criteria)' button.
Memorization of search criteria
To memorize a set of search criteria, select the criteria in the search window and click on the 'Memorize search vriteria' button. Criteria are memorized even if you exit the program. To display the criteria, click on the 'Display memorized criteria' button.
How to select / deselect manufacturers in the list
You can select one, several or all manufacturers in the list.
To select manufacturers, click on the manufacturer lines. The selected lines turn grey. You can deselect a manufacturer by clicking a second time on the manufacturer line.
How to print the list of manufacturers
To print a list of all listed manufacturers, click the 'Print list of manufacturers' button.
View the full information page
Leave the selection to 'full information' (default selection).
To view details on all listed manufacturers, click the 'all listed manufacturers' button.
To view details on selected manufacturers, click the 'selected manufacturers' button.
You can view, print and export the full information page.
To print the full information page, simply click on the Print button.
View the contact details page
Select 'contact details'.
To view contact details on all listed manufacturers, click the 'all listed manufacturers' button.
To view contact details on selected manufacturers, click the 'selected manufacturers' button.
You can view, print and export to Excel the contact details page.
To print
the contact details page, simply click on the Print button.
To export the page to Excel, click on the 'Export to MS Excel' button.
Export the information on one manufacturer to PDF, Excel or Word
You can easily export the information on one manufacturer to PDF, Excel or Word
Select one manufacturer in the manufacturers list, select "full information" and click on the "selected manufacturers" button. The information page opens.
Select the export format (PDF, Excel or Word) in the export list and click on the export button.
A message confirms the export. The profile of the manufacturer is exported on the desktop of your PC.
Please note that you can only export the information on one manufacturer at a time.
Modify the order of geographical zones
You can modify the order of geographical zones to meet your own specific needs
These settings determine how pipeline
projects are displayed and in which order with regard to geographical zones.
It
never modifies or deletes information on projects and can always be further
modified.
To modify the order of geographical zones, select "Geographical settings" from the main menu.
1. Modify the order of geographical zones
To modify the order of geographical zones, click on a geographical zone in the "Included geographical zones" window, then click one or more times on the 'up' or 'down' arrows to the left of the window. The geographical zone is moved one or more steps upwards or downwards.
2. Exclude certain geographical zones
If you do not wish generally to display information on projects from certain geographical zones, you can exclude these geographical zones.
In the "Included geographical zones" window, click on a geographical zone then click on the central right-facing arrow. The geographical zone is moved to the "Excluded geographical zones" window. Repeat the same operation for each geographical zone you wish to exclude.
To reintegrate a geographical zone, click on the zone in the "Excluded geographical zones" window, then click on the central left-facing arrow.
Particular cases
In case of change of email address, a new registration email must be sent. In the general menu, click 'Software' then 'Registration' then click 'Register by email' in the window displayed. This opens a registration email message. Indicate clearly in the message text that this is a change of email address and send the email. The user will receive a confirmation email. Emails informing the user that new data updates are available will be sent to this new email address.
Users wishing to transfer the program to another computer, must first uninstall the program from the old computer (see uninstall procedure) and reinstall the program on the new computer (see setup procedure). Once the program is installed on the new computer the first data update procedure must be repeated (see first internet data update procedure). The user must also re-register. The license number will be different. Click on 'Internet registration' to open the Internet registration page, fill out the requested fields and select the option "I am already registered and the software has been reinstalled on a new or different computer". Emails informing the user that new data updates are available will be sent to the email address of the registration message.
Reinstalling the program on a computer whose hard disk has been deleted or changed
In this case, it is of course necessary to reinstall the program. Redo the first data update (see the first internet data update procedure). The user must also re-register. The license number will be different. Click on 'Internet registration' to open the Internet registration page, fill out the requested fields and select the option "I am already registered and the software has been reinstalled on a new or different computer". Emails informing the user that new data updates are available will be sent to the email address of the registration message.
Operation on a computer not having an Internet connection
It is possible to use the program on a computer that does not have an Internet access. In this case it must operate in cooperation with another computer that does have an Internet access. In this situation, registration and update procedures are different.
We will call computer A the computer using the program and computer B the computer having the Internet access.
Setup, first Internet data update
- install the program on computer A (see setup procedure); once installed, do not run the program
- on computer B, log on to the Internet and enter the following address in the Internet browser: www.simdex.com/future_pipeline_projects/update/first_data_update.exe
a download window is displayed; click on the 'save' button; save the 'first_data_update' on the desktop then download the file
- transfer the 'first_data_update' file from computer B to computer A (using a diskette or the local area network if both computers are connected).
- on computer A, double click on the 'first_data_update' file: the first data update then runs very rapidly.
- restart the program; the program then proposes registration in order to receive Steel Tube Manufacturers data updates ; indicate the company name and person name then click on 'Register by fax' ; print the registration page; indicate very clearly and in capital letters the email address of computer B to receive emails informing the user that new data updates are available, then fax the page
- restart the program ; the program is now ready to operate normally.
Subsequent Internet data updates
- when computer B receives an email indicating new data updates are available, click on the link shown; in the download window, click on save; save the data update file on the desktop.
- transfer the data update file from computer B to computer A (using a diskette or the local area network if both computers are connected).
- on computer A, double click on the data update file; the data are now up to date.
The 'Simdex Steel Tube Manufacturers Worldwide Guide' is sold and designed to operate on one single computer. Updates can only be run on one computer. The 'Simdex Steel Tube Manufacturers Worldwide Guide' has not been designed to operate over a network. Contact Simdex Publishing to run the program on several computers.
1. Help request
If
you encounter a problem with the program, please send an email to
info@simdex.com where you indicate:
- the problem encountered
- the type of Windows
system (XP, 2000, etc)
- the language of this Windows system (english, etc)
- if the computer is a desktop or a laptop
- if the computer is independant or in a network
- if the system configuration is "usual" (one disk or disk "C" is the
main disk of the computer) or
different
If there is a specific error message, please do a "screen capture" (image) of this error message and attach the (Word) document to the email. It is extremely useful to have a screen capture of the error message to find rapidly a solution.
You can also contact by phone Simdex Publishing - Olivier Letac (Product Manager) - tel. ++ (33) 13956 8700 but it is highly recommended to send an email before.
To do a
"screen capture" (image) of the error message:
- when the error message appears, press on the "Print
Screen" key that is at the top right of the keyboard
(this will copy a picture of the computer screen into the Windows memory)
- open a new Word document, click inside the Word document
- type "ctrl + V" or right click + "paste" to copy the
screen image into the Word document
- the image of the screen should appear in the Word document
- close and save the Word document
- attach the Word document to the email.
2. Problems encountered
Setup / installation of the program
If you encounter a problem in the setup of the program, please follow the "help request" procedure indicated above.
First
Internet data update problem
You have installed the program program and run the first internet data
update, but when you start the program, the program continues to ask you to run the first internet data update.
The most likely reason to explain this is that the data update file was not copied into the right folder, ie the folder of the
program program.
It is possible to check this quite rapidly:
- double click on the "my computer" desktop icon
- double click on the "main" disk of your computer (usually the "C" disk)
- open the program files folder
- search in this folder for the "Simdex STMWG" folder, then open this folder
- check if a file named "BDD" (or "BDD.mdb") is listed.
If the "BDD" file is not listed, this explains the problem.
If you have this problem, please follow the "help request" procedure indicated above.
The program has worked but has stopped functionning
If
the program has worked but has stopped functioning (and only in this case), you are recommended to run a repair.
If you encounter a problem right from the first use, the "repair"
procedure is not recommended and will not solve the problem.
To run a repair, insert the CDRom into the drive, open the CDRom window and double click "setup". Click "Repair" in the "Simdex Steel Tube Manufacturers Worldwide Guide Setup" window then follow the instructions. If this repair does not enable normal operation of the CDRom you are recommended to uninstall then reinstall the CDRom.